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Member FAQ

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Member FAQ

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Do I need to return my key when I end my Hana membership?

How much does it cost to replace a key or change out my locks?

What if I don’t want a meeting room reservation charged to my company Hana account?

What is included along with my meeting room reservation?

How do I cancel my meeting room reservation?

How do I change the time of my meeting room reservation?

What times are meeting rooms and conference spaces available?

Food & Beverage

I have food allergies. How do I know if food at Hana is safe for me?

Food & Beverage

How do I pay for items at the Hana micro market?

Food & Beverage

Is there any decaf coffee available?

Food & Beverage

How can I arrange or schedule a catering order in a meeting room?

How do I report theft or another crime?

In the event of an emergency, who do I contact?

What do I do if I cannot access my workspace?

How do I replace a Hana keycard?

How do I acquire a Hana keycard?

How do I change the temperature in my workplace?

What should I do if my office needs to be cleaned or the restrooms are out of toilet paper or paper towel?

Am I able to borrow tools?

Is my office cleaned and vacuumed every day?

Why do the lights automatically turn off during the day?

How do I track the progress of a service request?

How am I charged for service requests and how will I pay?

Who do I contact if I have a question about charges on a service request invoice?

What if I need to edit or cancel a service request?

How do I arrange for assistance from facilities and/or cleaning services for special events?

What should I do for an emergency service request?

A power outlet in my workspace is not working. What should I do?

How do I submit a service request?

Can I hang things up on the wall of my workspace?

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